Please use the form below to report your problem. If it does concern a particular picture, please email us a sample photo so that we can study the problem.
- The problem, and how it can be reproduced. (if applicable)
- Error code if applicable
- Your operating system (XP, Vista, ...).
- Any other information, try to be as exact as possible
We will respond asap, normally within 24 hours.
If your problem is related to a specific photo,
please send it as attachment to:
Frequently asked questions
- I registered my product but the watermark still appears on the photos. How do I remove them?
After successful registration, please delete watermarked photos and you can convert again from originals. There will be no watermark now.
- I am a customer. I lost my registration key. I want to know when my license expires. I want to download the software I purchased again.
Please go to the customer area and enter the email you used during purchase. You will find all the information you need.
- What happens when my license expires?
Basically, nothing. The software you purchased is still yours forever. However, if you wish to upgrade to the latest version, you will have to renew your license.
- My license is still valid. How do I upgrade the program?
The best way to do it is to make sure the program is closed, then install it at the same location and overwrite the old version. You may need to register again, but most probably not.
- My license has expired and I want to upgrade my program. How do I renew my license?
Go to the customer area. We make it easy for you to do so... and at a special rate.