Support
We will respond asap, normally within 24 hours.
Frequently asked questions
What's included in the trial? +
Every feature, every file and no time limit. Each batch converts in full; results carry a small watermark until you pick up to 10 of them to keep clean. Those picks count once per PC, not per batch, and a batch of 500 costs none until you choose. A license ($129 once) removes the watermark from everything you convert.
Can I cancel anytime? +
Yes, you can cancel your subscription at any time. No questions asked.
What payment methods do you accept? +
We accept all major credit cards, Apple Pay and Google Pay through Stripe's secure checkout.
Is there a discount for annual plans? +
Yes! Annual plans save you money compared to monthly billing. See pricing above.
I lost my license key. Can I get it again? +
Yes — use our key recovery page. Enter your purchase email and we will resend your key immediately.
Lost your key?
Support
Please use the form below to report your problem. If it does concern a particular picture, please email us a sample photo so that we can study the problem.
Please include:
- The problem, and how it can be reproduced. (if applicable)
- Error code if applicable
- Your operating system (XP, Vista, ...).
- Any other information, try to be as exact as possible
If your problem is related to a specific photo,
please send it as attachment to: